WE ONLY OFFER EXCHANGES DUE TO THE NATURE OF OUR BUSINESS. IF IT IS NOT WHAT YOU WANT WE ASK THAT YOU SEND BACK HAIR IMMEDIATELY, THE HAIR WILL BE INSPECTED. IF THE HAIR IS COLORED, TAMPERED, OR COMBED, OR NOT IN THE ORIGINAL STATE, THERE WILL BE NO EXCHANGE. ALL SALES ARE FINAL!! NO REFUNDS ALLOWED!